At GutPup, we offer a 30-day return policy. This means you have 30 days after receiving your order to request a return, should you need it.

To initiate a return, please reach out to us at sales@btwelding.com. Note that all returns should be sent to this address: 4241 S. Hopkins Ave. Titusville, FL 32780.

Upon accepting your return, we'll provide you with a return shipping label and detailed instructions on how and where to send your package. Remember, items returned without a prior request will not be accepted.

For any questions about returns, feel free to contact us at sales@btwelding.com.

Damages and Issues Upon receiving your order, please inspect it right away. If you find any defects, damage, or if the item is incorrect, contact us immediately at sales@btwelding.com so we can assess the situation and rectify it.

Refunds will be processed to your original payment method within 10 business days. Note that your bank or credit card company may need additional time to process and post the refund. If you haven't received your refund after 15 business days of approval, please contact us at sales@btwelding.com..